Shipping policy

Where we ship

Igloo's Kicks & Co. currently ships to addresses within the United States only.

Carrier and rates

All orders ship with UPS. Shipping rates and available service levels are calculated at checkout based on your address and package.

Processing and tracking

Orders are packed and shipped after payment is confirmed. Once your order ships, you'll receive a confirmation email with your UPS tracking number.

Delivery times

Delivery times are estimates provided by UPS and are not guaranteed. Once a package is handed to UPS, delivery timing is in the carrier's hands.

Shipping address

Please double-check your shipping address at checkout. We are not responsible for packages delivered to an incorrect address entered at checkout. If you spot a mistake, email sales@iglookicks.com right away and we'll try to update it before your order ships.

Lost or damaged packages

If your package is lost or arrives damaged, email sales@iglookicks.com within 48 hours of delivery (or of the expected delivery date) with your order number and photos of the package, and we'll help you file a claim with UPS.