Refund policy

All sales are final

Igloo's Kicks & Co. does not accept returns or exchanges and does not issue refunds. By placing an order, you agree that the sale is final.

Please review before you buy

Every item is described as accurately as possible, including its condition grade (for example, DS/deadstock or Pre-Owned), box condition, included accessories, and size as shown on the manufacturer's tag. Please review all listing photos and details carefully before purchasing.

Have a question about an item? Email us at sales@iglookicks.com before you buy and we'll be happy to send more details or photos.

Lost or damaged packages

If your package is lost or arrives damaged in transit, email sales@iglookicks.com within 48 hours of delivery (or of the expected delivery date) with your order number and photos of the package, and we'll help you file a claim with UPS.